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Legal

Terms of Service

Last updated: June 2026

1. Acceptance of Terms

By subscribing to or using ISP Nexus Fibre Internet services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Service Description

ISP Nexus Fibre Internet provides broadband fibre internet connectivity to residential, business, NGO, and educational customers within Kakuma Refugee Camp and Kalobeyei Settlement, Kenya.

3. Subscription and Billing

Subscription fees are billed monthly in advance. Payments are due on the first day of each billing cycle. Failure to pay within 7 days may result in temporary service suspension. We accept M-Pesa and other agreed payment methods.

4. Fair Use Policy

All packages include unlimited data. However, ISP Nexus reserves the right to manage network traffic during peak hours to ensure fair access for all users. Excessive or abusive usage that degrades the network for other users may result in service review.

5. Installation

Installation is carried out by ISP Nexus certified technicians. Customers must ensure safe access to the installation site. Equipment installed remains the property of ISP Nexus and must be returned upon service termination.

6. Service Availability

ISP Nexus aims for 99.7% uptime but does not guarantee uninterrupted service. Planned maintenance will be communicated in advance. ISP Nexus is not liable for outages caused by force majeure, third-party infrastructure failures, or power outages.

7. Prohibited Use

You may not use our services for unlawful activities, distributing malware, spamming, or any activity that violates applicable Kenyan law or international regulations. Violation may result in immediate termination without refund.

8. Termination

Either party may terminate the service agreement with 30 days written notice. ISP Nexus may terminate immediately in cases of non-payment or policy violations. Upon termination, all ISP Nexus equipment must be returned in good condition.

9. Limitation of Liability

ISP Nexus Fibre Internet shall not be liable for indirect, incidental, or consequential damages arising from use or inability to use our services. Our maximum liability shall not exceed the monthly subscription fee paid.

10. Changes to Terms

ISP Nexus reserves the right to update these Terms at any time. Customers will be notified of material changes via email or SMS at least 14 days in advance. Continued use of the service constitutes acceptance of the updated terms.

11. Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be resolved through the courts of Kenya or through mutually agreed arbitration.

12. Contact

For questions about these Terms, contact us at support@nexusfibre.co.ke or visit our office in Kakuma Town.