Just a router location with power, and clear access for our fibre team to run the line in. We handle the survey, the hardware and the configuration. Contact us to confirm pricing and installation charges for your zone.

Absolutely. Our Business package (50 Mbps) is designed for offices, NGOs, schools and large organizations. For higher capacity or multi-site deployments, contact us for a tailor-made quote.

Your zone may be on our expansion roadmap. Submit a request through the contact form and we will prioritize areas with the most demand. You will be notified as soon as fibre reaches your sector.

We monitor the network around the clock and our support team is available every day. Reach us by phone, WhatsApp or email — and use the live chat widget on this site for quick questions.

We accept M-Pesa (Paybill or Till Number), bank transfer, and cash payments. Most customers use M-Pesa for the convenience of paying from their phone. You will receive payment details after installation.

Yes, you can change your plan at any time. Upgrades are processed within 24 hours with no reinstallation needed. Downgrades take effect from the next billing cycle.

Our network is monitored 24/7 and we detect most issues before you do. If you experience a disruption, WhatsApp or call us and our technicians will respond the same day — often within hours.

No long-term contracts. You pay monthly and can cancel anytime. We believe in earning your loyalty through great service, not through contracts.

Each connection is designed for one household or business. Sharing beyond your premises may reduce your speed. If neighbors want to connect, refer them through our referral program and earn rewards!

We provide and install all the necessary hardware including the fibre terminal (ONT) and a Wi-Fi router. The equipment remains ISP Nexus property and is maintained by us at no extra cost.