Legal
Privacy Policy
Last updated: June 2026
1. Information We Collect
We collect information you provide directly, including your full name, phone number, email address, physical address, and payment information when you subscribe to our services. We also collect technical data such as IP addresses, device types, and connection logs for network management purposes.
2. How We Use Your Information
We use your information to provide and manage your internet service, process payments, send service notifications and maintenance alerts, respond to support requests, improve our network and services, and comply with legal obligations under Kenyan law.
3. Data Sharing
We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist in operating our business (e.g., payment processors) under strict confidentiality agreements. We may disclose data if required by Kenyan law or a valid court order.
4. Data Security
We implement industry-standard security measures to protect your personal data, including encryption, access controls, and secure data storage. However, no internet transmission is 100% secure and we cannot guarantee absolute security.
5. Cookies and Analytics
Our website uses cookies and Google Analytics to understand how visitors interact with our site. This helps us improve the user experience. You can disable cookies in your browser settings at any time. Analytics data is anonymized and does not identify individual users.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Upon termination, we retain data for up to 3 years as required by Kenyan financial and tax regulations, after which it is securely deleted.
7. Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at privacy@nexusfibre.co.ke. We will respond to verified requests within 30 days.
8. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or SMS. Continued use of our services after notification constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions or concerns, contact our Data Protection Officer at privacy@nexusfibre.co.ke or visit our office in Kakuma Town, Turkana County, Kenya.
